Shipping Policy
GOYOJO Shipping Policy
Overview
This shipping policy applies to all GOYOJO products and sets out the shipping process you can expect when placing an order with us.
Delivery Information
Once you have placed your order via our website or with a member of our sales team, we will contact you to confirm the estimated lead time for your chosen product(s). The lead time is an estimate as to when your order will be dispatched and does not include time in transit.
Lead time depends on the season and overall demand. We endeavour to keep this lead time as short as possible to ensure you are on the water as quickly as possible. However, we cannot make guarantees or assurances as to the lead time when you first make your order with us.
You will be notified when your products have been shipped.
Lead Time
It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Below are our best estimates for the lead times:
|
Product |
The Lead Times |
|
Electric Surfboards |
About 7 Business Days (Monday to Friday) |
|
All Products Except Electric Surfboards |
About 2 Business Days (Monday to Friday) |
Shipment time and shipping cost
The estimated delivery time for our order will depend on your location and the product. While we work closely with our logistics partners to provide you with accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.
The product price does not include shipping cost. The shipping cost will be calculated based on the weight, size, product type and your chosen delivery location. We will send you a confirmation email and communicate the shipping method and shipping cost after receiving your order.
Below are our best estimates for delivery times and the shipping cost:
|
Product |
Shipping Location |
Dispatch Location |
Shipping Method |
Expected delivery time |
Shipping Cost |
|
Electric Surfboards |
United States
|
China Warehouse
|
Sea |
45-60 Days |
Free |
|
Air |
20-25 Days |
$500 |
|||
|
Canada |
China Warehouse |
Sea |
45-60 Days |
$200 |
|
|
Air |
20-25 Days |
$500 |
|||
|
Mexico |
China Warehouse |
Sea |
45-60 Days |
$200 |
|
|
Air |
20-25 Days |
$500 |
|||
|
Australia |
China Warehouse |
Sea |
45-60 Days |
Free |
|
|
Air |
20-25 Days |
$500 |
|||
|
Zealand |
China Warehouse |
Sea |
45-60 Days |
$200
|
|
|
Air |
20-25 Days |
$500 |
|||
|
Europe |
China Warehouse |
Sea |
45-60 Days |
Free |
|
|
Air |
20-25 Days |
$500 |
|||
|
Other countries |
China Warehouse |
Sea |
45-60 Days |
$200 |
|
|
Air |
20-25 Days |
$700 |
|||
|
Scuba System
|
United States |
China Warehouse |
Courier |
10-15 Days |
Free |
|
Canada |
China Warehouse |
Courier |
10-15 Days |
Free |
|
|
Mexico |
China Warehouse |
Courier |
10-15 Days |
Free |
|
|
Australia |
China Warehouse |
Courier |
10-15 Days |
Free |
|
|
Zealand |
China Warehouse |
Courier |
10-15 Days |
Free |
|
|
Europe |
China Warehouse |
Courier |
10-15 Days |
Free |
|
|
Other countries |
China Warehouse |
Courier |
10-15 Days |
Free |
|
|
GOYOJO Scuba Tank 2L and Set
|
United States |
China Warehouse |
Courier |
10-15 Days |
Free |
|
Canada |
China Warehouse |
Courier |
10-15 Days |
Free |
|
|
Mexico |
China Warehouse |
Courier |
10-15 Days |
Free |
|
|
Australia |
China Warehouse |
Courier |
10-15 Days |
Free |
|
|
Zealand |
China Warehouse |
Courier |
10-15 Days |
Free |
|
|
Europe |
China Warehouse |
Courier |
10-15 Days |
Free |
|
|
Other countries |
China Warehouse |
Courier |
10-15 Days |
Free |
|
|
Night Vision Gears |
United States |
United States Warehouse |
Courier |
7-20 Days |
Free |
|
Canada |
China Warehouse |
Courier |
7-20 Days |
Free |
|
|
Mexico |
China Warehouse |
Courier |
7-20 Days |
Free |
|
|
Australia |
China Warehouse |
Courier |
7-20 Days |
Free |
|
|
Zealand |
China Warehouse |
Courier |
7-20 Days |
Free |
|
|
Europe |
China Warehouse |
Courier |
7-20 Days |
Free |
|
|
Other countries |
China Warehouse |
Courier |
7-20 Days |
Free |
If your location requires us to sea freight your products (see below), you may experience a longer delivery time.
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email contact@goyojo.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
What about the costs of import fees, duties and taxes?
If you are located in Australia, the United States or the European Union, including the United Kingdom, we will cover the cost of import fees, duties and other import taxes.
If you are located outside these areas, you will be required to pay any import fees, duties and other import taxes. You will also be required to make any necessary arrangements with your customs office or port authority.
We encourage you to seek further information from your local customs office or port authority.
Tracking Your Order
Once shipped, you will be provided with a tracking link (where available) for your order.
Sometimes your order may ship in multiple consignments, in which case you will be provided tracking information for each one.
GOYOJO Electric Surfboards battery in transit – Dangerous Goods
If your order contains a battery, the estimated delivery schedule cannot be guaranteed as the battery is classed as dangerous goods. Your battery may also be split from the rest of your shipment and delivered on a separate vehicle at a different time. This can take approximately 1-4 days longer than the rest of the shipment.
Your tracking information will often show that the goods have been held or delayed in transit. If this occurs, it will be resolved, and the tracking updated once our logistics partner has cleared the goods. We will be contacted by our logistics partner if anything further is required to ship your battery.
Signature on Delivery
Your shipment will require a signature on delivery due to the high value of the goods.
For your convenience, you may prefer to have your shipment delivered to a business or separate location where someone will be available to sign for the goods.
I need to change my shipping address
If you have not yet received your shipment notification or tracking information, you can change your shipment address by contacting our team at contact@goyojo.com and providing the updated details.
What happens if my delivery goes missing or is damaged?
Once your goods are in transit, any issues or delays are outside GOYOJO’s control.
In the event of any issues with your delivery, we will be in contact with our logistics partner to provide any information that might assist resolve the issue.
If you receive your goods and find they are damaged, please immediately contact at contact@goyojo.com.