We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work, make sure to contact us!

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Typically, shipping fees depend on your geographical location and the shipping method you choose. Generally, if you opt for sea freight, we offer free delivery service, albeit with longer delivery times. If you choose a faster delivery option, the shipping fee will be around $800. During the checkout process, you will be able to see the final shipping fee. If you have any specific questions about the shipping fee, please contact us atcontact@goyojo.com, and we will assist you within 6 hours!

The shipping time depends on your location and the chosen shipping method. Generally, if you opt for sea freight, the delivery time will be approximately 45-60 days due to the nature of the transportation method. However, if you choose a faster shipping method like air freight, the delivery time will be around 14-20 days (excluding order processing time). For specific details, please refer to our Shipping Policy athttps://goyojooutdoors.com/pages/shipping-policy. If you have any questions, feel free to contact us atcontact@goyojo.com, and we'll be happy to assist you!

We assumes all taxes, duties, fees, duties!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

IMPORTANT NOTICE: Returns do not apply to Surfboards. Surfboards are not possible to return after the purchase.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at contact@goyojo.com.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question atcontact@goyojo.com.

More details please refer to: https://goyojooutdoors.com/pages/returns-refund-policy

The warranty policy for the electric surfboard sold by GOYOJO is as follows:

LIMITED WARRANTY

All surfboards, electronic components or accessories attached to the power board sold by GOYOJO are covered by a one year warranty. Batteries and backup batteries are covered by a 24-month warranty. A one-year warranty is provided against manufacturing defects from the date of purchase. This warranty covers defects in materials and workmanship only.

If there is any failure of our boards, we will replace the part or the entire surfboard that needs to be repaired. Under no circumstances will we issue a refund. Carbon fiber and polymer density fiber housing breakage is not covered by the warranty. Warranty service will not be available if the returned product is found to have been mishandled, modified, tampered with, abused or physically damaged in any way.

Limited Warranty Coverage does not apply to the following
1.Improper use of the surfboard.
2.Accidents caused by man-made negligence.
3.Battery pack warranty (except for single cell replacement or wiring failure)
4.Damage to the thruster jet pump system caused by foreign objects.
5.Damage caused by striking a foreign object in the water.
6.Normal operating wear and tear.
7.Unauthorized tampering, alteration, or change of the product by the customer.

Please contact us at contact@goyojo.com if you have any questions or require further clarification regarding our warranty policy. We're here to assist you!

Please contact us promptly at contact@goyojo.com if you encounter any after-sales issues. We provide lifelong technical after-sales support and will assist you in resolving the problem.

In your email, please describe the issue you are experiencing in as much detail as possible, including specific circumstances, any error messages encountered, and your contact information. This will help us diagnose and address the issue more quickly and accurately.

Our after-sales service team will respond to your email as soon as possible and provide appropriate solutions or suggestions. Throughout the resolution process, we will stay in close communication with you to ensure your needs are met.

We are committed to providing you with the highest quality after-sales service experience. If you have any feedback or suggestions regarding our service, please feel free to contact us. We look forward to assisting you and resolving your issues.