Warranty Policy
REVISION DATE
This warranty policy is valid from Feb. 15, 2024.
WHAT IS COVERED IN THE WARRANTY?
The warranty policy applies to all Product(s) sold by GOYOJO, or any authorized reseller, retailer, or partner confirmed by GOYOJO (collectively referred to as ‘GOYOJO’ below).
GOYOJO guarantees that its Products will be free of defects arising from faulty materials or poor craftsmanship in the normal use of the Product for the period set in this document.
(All free accessories are not covered by warranty service.)
The warranty covers the listed products and follows the terms below:
1. Electric Surfboard and Diving Scuba Syetem
All surfboards, electronic components or accessories attached to the power board sold by GOYOJO are covered by a one year warranty. Batteries and backup batteries are covered by a 24-month warranty. A one-year warranty is provided against manufacturing defects from the date of purchase. This warranty covers defects in materials and workmanship only.
If there is any failure of our boards, we will replace the part or the entire surfboard that needs to be repaired. Under no circumstances will we issue a refund. Carbon fiber and polymer density fiber housing breakage is not covered by the warranty. Warranty service will not be available if the returned product is found to have been mishandled, modified, tampered with, abused or physically damaged in any way.
Limited Warranty Coverage does not apply to the following
(1) Improper use of the surfboard.
(2) Accidents caused by man-made negligence.
(3) Battery pack warranty (except for single cell replacement or wiring failure)
(4) Damage to the thruster jet pump system caused by foreign objects.
(5) Damage caused by striking a foreign object in the water.
(6) Normal operating wear and tear.
(7) Unauthorized tampering, alteration, or change of the product by the customer.
2. Night Vision Gears
GOYOJO provides a 1-year transferable warranty on all night vision optics against manufacturing defects or breakage associated with the intended normal use of the product.
The warranty policy does not apply, as stated, to modified, abused, neglected, or misused products outside the scope of their intended use. GOYOJO does not warrant or accept damages associated with normal wear, intentional damage, operator error, host weapons, ammunition, theft, loss, or any other cause or event not specifically stated herein.
WHAT IS NOT COVERED BY THE WARRANTY?
The warranty does not cover:
1. Damage that is caused by misuse, vandalism, interference, or neglect;
2. damage resulting from maintenance and care that is not in accordance or compliance with GOYOJO's maintenance procedure, which you are obliged to follow, and which is available, for example, in the manual accompanying the Products in connection with the purchase;
3. damage resulting from use that is not in accordance or compliance with GOYOJO’s maintenance procedure;
4. damage caused by the use of accessories or parts that are not manufactured, or otherwise approved by GOYOJO;
5. a Product in which the seal of any kind is broken or otherwise tampered with;
6. damage caused by corrosion, paint fade, scratches, and impact damage, non-reversible modification (such as drilling or welding);
7. damage resulting from the use of the Product for which it is not designed;
8. a Product that has been repaired or modified by someone other than by GOYOJO’s personnel or a person authorized by GOYOJO to do so;
9. personal injury, death, property damage, or financial loss, regardless of how it occurred;
10. warranty claims made later than two (2) months from when you became aware of the defect, the material damage, or from when a reasonable person should have become aware of the material damage or defect;
11. damage caused by or resulting from normal wear and tear, negligent use, willful misconduct, or malicious or improper handling, including but not to errors or omissions made by you or another person using the Products, including use in unsafe locations, and/or use in unsafe conditions, such as bad weather or otherwise not in accordance with the Product manual(s) and/or Instructions provided with the Product.
GOYOJO reserves the right to alter its Product specifications, manuals, and/or instructions and introduce improvements at any time. Please visit our website: www.goyojooutdoors.com, to see the latest updated information
WHAT IS THE LENGTH OF THE WARRANTY?
The warranty is valid for 12 months from the date you receive your new Product(s).
The warranty is additional to any applicable statutory guarantees and locally regulated consumer laws.
CAN ANYONE MAKE A WARRANTY CLAIM?
If you are the owner of the Products, and if you purchased the Product(s) directly from GOYOJO or from an authorized GOYOJO reseller, you can make a claim.
The invoice of the purchase will be used as proof of ownership and to confirm that the period is active for the specific Product(s).
The warranty policy can be transferred, reach out to contact@goyojo.com to finalize.
Note: In the case of a transfer, the warranty period is not extended, only transferred.
HOW DO I GET A WARRANTY CLAIM HONORED?
If you believe you have a warranty claim, please contact GOYOJO following the instructions below. We will guide you through the process of determining whether you have a valid claim or not. This will most of the time involve working with you via photos and/or videos and/or other forms of content to assess the nature and extent of the issue.
All determinations will be made by GOYOJO in accordance with this policy document and will be final.
When a warranty claim is valid based on confirmation from GOYOJO, none of the exceptions below apply and it is not otherwise covered by local law (see below), GOYOJO will take one of the following actions, at our discretion:
1. Provide you with a replacement Product (in the case of a part, a replacement of the relevant part which is defective) free of charge and in the same quantity as was initially purchased;
2. repair the defective Product;
3. pay for the cost of repairing the Product or providing the replacement Product.
4. GOYOJO reserves the right to charge the person claiming the warranty for the reasonable delivery costs to supply the replacement Product if GOYOJO accepts their claim.
5. Unless anything else is specified in the reseller agreement of the specific reseller that the purchase was made from, any replacement made as a result of a valid warranty claim, where the original purchase was made through one of GOYOJO’s retailers and/or partners, the replacement Product(s) will be shipped to this retailer and/or partner’s operational location stated in the retailer/partner contract/agreement. The retailer/partner is responsible for forwarding the replacement Product(s) to the customer.
6 Note: If we receive a Product submitted to GOYOJO under a warranty claim and we determine, upon a thoroughly made inspection, that it is not a valid warranty claim, we will require that you pay for the costs of shipping the Product both to GOYOJO and the return shipment back to you before we release your Product. We will also advise you of any service charges if we determine that a service is necessary for the Products, but will not conduct any service work until you have first approved this and paid an invoice accordingly.
LOCAL LEGISLATION AND REGULATIONS MAY HAVE DIFFERENT REQUIREMENTS
Nothing in the warranty excludes or restricts statutory guarantees that cannot be excluded under local laws and regulations. The warranty should be read subject to the provisions of all relevant local laws, and, where required, GOYOJO will honor its obligations under those laws and regulations.
The warranty is additional to any applicable statutory guarantees.
HOW TO CONTACT GOYOJO FOR WARRANTY SERVICE
For warranty services please send an email to contact@goyojo.com.
GOYOJO will require the following documentation to verify and support your :
1. The receipt of purchase or the delivery receipt;
2. the invoice number of the purchase;
3. the name of the customer and address;
4. the purchaser’s e-mail and phone number;
5. a description of the defect to the Product;
6. If required by GOYOJO; photos, videos, and other material relating to the malfunctioning Product(s)
7. any further information reasonably requested by GOYOJO to verify and support the claim.